Our 30-Day Return Promise
We want you to love your purchase. If you're not completely satisfied, you may return your item(s) within 30 days of delivery for a refund or exchange.
Return Conditions
- Items must be unused, unwashed, and in their original packaging.
- For hygiene reasons, bedding that has been slept on or washed cannot be returned unless faulty.
- Proof of purchase (order number or receipt) is required.
How to Start a Return
- Email us at Habithomely@gmail.com with your order number and reason for return.
- We'll reply within 1–2 working days with return instructions and the return address.
- Package your item securely and send it back. We recommend using a tracked service, as return postage is the customer's responsibility unless the item is faulty or incorrect.
Refunds
Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 working days. Original shipping costs are refunded only when an item is faulty or we made an error.
Faulty or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery with photos. We'll arrange a free replacement or full refund, including postage.
Exchanges
Want a different size or colour? Email us and we'll arrange an exchange, subject to stock availability.
Your Statutory Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Questions? Contact us at Habithomely@gmail.com.